You can either have appointments by phone call, or face-to-face via Video call.

For Phone call appointments, I will call your phone at the allocated appointment time.

For Video call appointments, we use a teleconferencing program call “ZOOM“. I will send you an email with the link to the “ZOOM” program, and once you click on the link you will be directed to the video call and we start the appointment (you can use your phone, Tablet, Computer, or Laptop). We can also use “Skype” at your request.

A standard appointment goes for 50 minutes, which applies to the first and all future appointments.

You can see a Psychologist without a referral, however, if you would like to get back a Medicare rebate ($141.85 for a Clinical Psychologist) for each of your appointments, you will need to ask your GP or Psychiatrist to prepare a Mental Health Care Plan (MHCP). When you book an appointment with your doctor, please make sure you let their reception know you would like a MHCP, and ask them to either fax or email the paperwork to Unwind Psychology.

With a Psychology Medicare referral from you GP, you will get back a medicare rebate of $137.05 for each appointment attended. You pay the appointment fee at the start of the appointment, and receive the rebate back from Medicare in 1-3 business dates (see our Costs section for more information)

Standard Fee rate: $225 – rebate = $83.15 (out of pocket)
Discounted Fee rate: $190 – rebate = $48.15 (out of pocket) (Concession/Healthcare/Senior card required)

Cancellation Policy – Please let us know ASAP if you cannot attend an appointment. We ask for a minimum of 24 hours notice, to allow enough time to book in other clients from the waiting list. There will be a 100% cancellation fee if less than 24 hours notice is given, however, an exception may apply for medical reasons and if a medical certificate is provided.

Click here for Privacy Policy 

Psychology appointments require informed consent from the client, which is collected at the start of the first appointment, or can be completed prior to the first appointment.

Click here for the Consent form (pdf)   https://form.jotform.com/unwindpsychology/consent_form

Client information and files are stored electronically via a program called Halaxy. Information and data is protected by 256-bit bank grade security and encryption, meaning client records, notes, and payment information are protected to the same level required by banks. (https://www.halaxy.com/feature/bank-grade-security)

The “ZOOM” program used for telehealth video calls protected by 256-bit Advanced Encryption Standard (AES) using a one-time key for each Zoom session. It also uses end-to-end Encryption, ensuring that communication between psychologist and client is encrypted using cryptographic keys https://explore.zoom.us/en/trust/security/