FAQs
-
You can either have appointments by phone, or face-to-face via Video call.
Phone call appointments: I will call you at the allocated appointment time.
Video call appointments: I use a teleconferencing program call “Zoom“. I will send you an email with the link to the “Zoom” program, and once you click on the link you will be directed to the video call and we start the appointment (you can use your phone, Tablet, Computer, or Laptop). -
A standard appointment goes for 50 minutes, which applies to the first and all future appointments. Longer appointments (approximately 80mins) can be arranged for EMDR therapy sessions
-
You can see a Psychologist without a referral, however, if you would like to get back a Medicare rebate ($141.85 for a Clinical Psychologist) for each of your appointments, you will need to ask your GP or Psychiatrist to prepare a Mental Health Care Plan (MHCP). When you book an appointment with your doctor, please make sure you let their reception know you would like a MHCP, and ask them to either fax or email the paperwork to Unwind Psychology.
-
If you have psychology as an extras cover with your private health insurance provider, you may be eligible to claim a portion of the appointment cost back. Please check with your insurance provider.
-
With a Psychology Medicare referral from you GP, you will get back a Medicare rebate of $141.85 back for each appointment attended. You pay the appointment fee at the start of the appointment, and receive the rebate back from Medicare in 1-3 business dates (see “Costs/Rebates” section for more information)
-
Please let me know ASAP if you cannot attend an appointment. Unwind Psychology requires a minimum of 24 hours notice, to allow enough time to book in other clients from the waiting list. There will be a 100% cancellation fee if less than 24 hours notice is given, however, an exception may apply for emergency and medical reasons, and if a medical certificate is provided.
Please note Medicare rebates and private health insurance does not apply to cancellations.
-
Client information and files are stored electronically via a program called Halaxy. Information and data is protected by 256-bit bank grade security and encryption, meaning client records, notes, and payment information are protected to the same level required by banks. (https://www.halaxy.com/feature/bank-grade-security)
The “Zoom” program used for telehealth video calls protected by 256-bit Advanced Encryption Standard (AES) using a one-time key for each Zoom session. It also uses end-to-end Encryption, ensuring that communication between psychologist and client is encrypted using cryptographic keys https://explore.zoom.us/en/trust/security/ -
The psychological service provided by Unwind Psychology is bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000.
Client information and files are stored electronically via a program called Halaxy. Information and data on Halaxy is stored securely and protected by 256-bit bank grade security and encryption, meaning patient records, notes, and payment information are protected to the same level as required by banks. (www.halaxy.com/feature/bank-grade-security)
Information is gathered as part of your assessment, diagnosis and treatment, and is only seen by the psychologist. The information is retained in order to record what happens during consultations and enables the psychologist to provide a relevant and informed psychological service to you.
You may request to see the information about you kept on file at any stage. The psychologist may discuss the contents with you and/ or give you a copy of the records. All requests by clients to access information recorded about them should be lodged via email at Unwindpsychology@gmail.com, and addressed to Andrew Halim. These requests will be responded to within 7 business days, and if required, an appointment made for clarification purposes.
If you have a concern about the management of your personal information, please inform Andrew Halim via email at Unwindpsychology@gmail.com